Another major part of our business is service and maintenance. We are SABS and SANAS LM accredited to unlimited capacitywhich means we can calibrate, verify , repair and maintain your scales on site. We offer service contracts which are for 4 visits per year and include all labour, traveling, technical support and break down.
You pay no labour on any repairs either and you get calibration certificates at every visit with reports of any scales that are in need of repair etc, as-well as preferential rates on new scales. We have some of the country's largest organizations under contract for many years - ABI, CONSOL GLASS, BMW, MERCEDES BENZ, FORD, NAMPAK, ANGLO AMERICAN PLC,BHP BILLITON, ASTRAPAK as-well as dozens of smaller concerns. Our service customers come first!
STANDARD TERMS AND CONDITIONS OF MAINTENANCE AND SERVICE CONTRACT
1.The contract will commence on the date as overleaf, and if not cancelled in writing before the expiry date it will
continue on a yearly basis thereafter, each period to cover a full calendar year.
2.Under this contract we undertake to service, and maintain in good operating condition, the machines as
3.We undertake to inspect, clean, oil, adjust and test these machines four times a year,
making repairs and adjustments without further charges unless these should be required
because of accident, fire or abuse. Overhauling, rebuilding, furbishing and fitting new
parts and accessories, which may be required, or breakage, are not included.
All unnecessary call outs will be charged extra.
4.We can arrange for scales covered by this contract to be assessed once a year, you to be responsible for all
charges made under the Weights and Measures Act.
5.Traveling expenses of our staff between our Technical Department and your premises are included.
The premium on this contract includes work and traveling time during regular working hours, any overtime called for will be charged extra.
6.No charge will be made for repair and adjustment calls required between the regular service calls.
If it is considered advisable that machines should be sent in to our Technical Department for adjustment,
such repairs are included in the annual premium as if repairs were completed on your premises.
7.Our acceptance of this contract is made on the understanding that machines covered are in good operating condition at the time of signing.
8.Our service provides for work being attended to by specially trained and experienced mechanics,
with supervision and advisory service from our office being available to you all times.
9.All premiums are payable in advance.
10.All prices exclude Value Added Tax, unless otherwise stated.
11.Notice of 6 (six) months must be given for termination of contract on due dates.
12.An annual 10% increase will be charged.
13.Richter Scale Company (Pty) Ltd, reserves the right to terminate the contract without prior
notice between the two parties.