Pulsit Electronics provides maintenance and support servicesfor installed telematics equipment to ensure that our clients have access to technical resources on a 24/7 basis. Technical support services are provided to our clients through our own team of skilled technicians and our Value Adding Provider (VAP) network in South Africa and SADC countries (see Geographic Footprint), who are trained for the installation and maintenance of any telematics solutions that we offer. Dedicated infrastructure ensures:
- 24/7 standby personnel at your disposal for urgent inspection and repair of installations,
- Regular inter facing with all clients to ensure that telematics systems and equipment is performing to your requirements, and
- Visits to clients to monitor software performance, and perform upgrades when available, to ensure optimum performance and maximum availability.
- Quality of work through rigorous quality control procedures.
Our internal Call Centre operates on a 24/7/365 basis, and facilitates Bureau and Vehicle Recovery Services to all our clients who require one or both of the available facilities. Our Call Centre serves as a central contact point to clients for technical enquiries, emergency and after hours support.
Vehicle recovery and emergency support services are provided in association with Capital Air which has operating infrastructure and personnel in South Africa and the majority of SADC countries.
Professional consulting and support services are available to our clients on all aspects of telematics applications. These include solution development, implementation and management to suit specific application requirements.
With our Call Centre as the operational hub for client support Pulsit Electronics utilises CRM (Client Relationship Management) practices to ensure managed and structured maintenance and technical support to our clients. This service channel allows us to register any technical issues and or queries.