project management , occupational health and safety, customer care,

By: Billtop Training  06-02-2011
Keywords: Team Building, Leadership Training, Corporate Governance

 

Summary of offerings

TRAINING PROGRAMMES/COURSES

• Professional customer service

• Introduction to contact centre effectiveness

• Operating effectively in a contact centre

• Switchboard and reception workshops

• Managing teams in a contact centre

• Telesales / Telemarketing effectiveness

• A focused sales process

• Strategic key account management

• Market research

• Customer relationship management

• Conflict Management

• Coaching and mentoring

• Effective team leadership

• Coaching for performance effectiveness

• The fundamentals of management/leadership

• Business coaching

• Small business advisor training

• Project management

• The business writing process

• Business communication

• Report writing

• Life skills

• Time management

• Monitoring and Evaluation

• Financial Management- public sector

• Supply chain management – public sector

• PFMA

• Budgeting procurement and asset management

• Compliance risk management

• Government accounting

• Finance for non finance staff

• Risk Management

• Forensic accounting and fraud investigation

• Corporate governance The King III Report

• Advanced project management

• Occupational health and safety

• Financial reporting

• Economic literacy

• Anti-corruption and professional ethics

• GRAP

• GAAP

• Accounts receivable/ payments management

• Procurement management

• Contract management

• SLA

• IFRS

• Company diagnostics

• Quality assurance

• Human resources management

• Organising, planning and time management

• Strategic management

• Executive leadership

• Events Management

• Records management

• Talent management and succession planning

• EWP

• Team building

• Diversity management

• Public speaking

• Presentation skills

• Implementation of organisational values and ethics

• Etiquette and protocol

• Disaster, relief and emergency management

• Recruitment and selection

• Labour relations

• Policy development, formulation, review and implementation

• Supervisory skills

• Curriculum development

• Master secretarial and administration

• Policy and research

COMPUTER PROGRAMMES

• Microsoft office 2003 all packages

• Microsoft office 2007 all packages

Billtop Training Team

Led by professional consultants, the team comprises of seasoned facilitators and experts in different fields. The Billtop team

consists of full time and part time consultants who are engaged from time to time according to their expertise

Keywords: Communication Skills, Corporate Governance, Leadership Training, project management training, Team Building