Avaya IP Office Family is the latest advancement in converged voice and data
technology from Avaya. IP Office combines high-end voice and data applications
normally reserved for large enterprises with easy to use tools that allow the
smallest of businesses to deliver cutting edge customer service.
The Avaya IP Office family is
designed to solve the complex communications challenges of the Home Office,
Small Office and Medium Enterprise with simple yet powerful communications
IP Office offers full voice
functionality with a comprehensive list of features and benefits for the small
or mid-size business, including:
Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and
A variety of network trunk interfaces, including E1, T1, PRI, ISDN,
analog loop start and analog ground start for comprehensive network
connectivity. Not all trunk types are available in all territories, please
check for local availability.
Support for a range of extensions, from 2 to 360 that provide
sophisticated voice performance for new and growing businesses.
A variety of telephones including analog, digital and IP hard and soft
phones (wired and wireless) that provide the appropriate desktop or device
phone for every need.
Advanced Call Routing
Incoming calls are directed to the best available person or messaging
service, according to the company's unique criteria.
Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or
Standards-based multi-site networking to interoperate with other PABXs.
Converged Voice Communications
For converged communications, the IP
Office acts as an IP telephony server:
Data Communication Solution
For offices with basic data
networking needs, IP Office can provide a complete data communications and
Firewall protected, leased line or dial-up connectivity via PRI, T1 or
WAN port: high-speed dialed access, direct leased line connections for high
usage and Web site hosting, integral security, and efficient access to
information and a larger business presence via the Web.
Integral Static or Dynamic (RIP I/II) routing for both Internet and
NAT (Network Address Translation) and built in firewall to protect your
internal network. IPSec support allows secure data transmission across
public IP Networks using 3DES encryption.
Automatic IP address allocation for local and remotely attached PCs.
Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or
digital trunks: individual firewall security, access control per user, and
standards-based security enable remote workers.
The Avaya IP Office – Small Office Edition has a 4 port Ethernet
switch (Layer 2) plus a fifth Ethernet WAN port (Layer 3). The IP406 V2
offers an 8 port Ethernet switch (Layer 2). The IP412 offers 2 switched
Ethernet ports (Layer 3).
LDAP client support
For standards based directory synchronization for Phone Manager.
IP Office provides big business
benefits and enhanced productivity for small and mid-size businesses with a full
compliment of sophisticated applications, including:
Incoming callers never reach an empty office. With Call Forwarding,
Dial-by-Directory, the ability to retrieve phone messages via the Phone
Manager Pro PC Softphone, and more.
Simplify service for customers with this easy-to-use graphical
interface; the ability to construct customized automated services means
callers can efficiently navigate the system, and reach the right person,
without the assistance of an operator. Available with Voicemail Pro, Avaya
IP Office – Small Office Edition PCMCIA voice mail and Avaya IP406 V2
Compact Flash voice mail.
Voice messages can be automatically forwarded to an SMTP email server or
MAPI compliant email client and with Integrated Messaging Pro also
synchronized with a Microsoft Exchange email server.
Interactive Voice Response
(IVR) and Text to Speech
Create automated customized systems allowing callers to interact with
business information, for example, Account enquiry systems, Automated
ordering systems, Ticket purchasing systems, PIN number checking, Remote
time sheet management, etc. Enhance theses systems by using Text To Speech
to read information back to callers
Graphical User Interface (GUI) for attendants via a PC-based console for
call handling and physical phone for the speech path; an easy way to learn
and use sophisticated tools in a comfortable environment.
A powerful desktop application for the IP Office, available in Lite,
Professional, and IP Softphone versions to allow you to control and manage
phone calls from your Windows desktop.
Open CTI interfaces
TAPI-compliant out of the box. IP Office integrates easily with popular
contact management applications such as Outlook, ACT!, GoldMine and
Maximizer. Sophisticated custom applications can be rapidly developed and
deployed with our full software development kit.
Compact Business Center
Report on overall system performance and basic call center functionality
for up to three workgroups with quality of service reports, selected group
reports, simple plug-and-play installation, and more.
Compact Contact Center
The formal Multi-Media Contact Center option, with a full customer
management toolset including real time agent, system, group management,
standard and custom reporting, real time tracking and analysis, options for
agent connection, and remote agent support, wallboards for installations of
up to 75 agents.
Queue Manager and Campaign
Powerful voice and IVR applications for the Contact Center that
facilitate agent and traffic management for better productivity and customer
The IP Office Manager is a Windows
PC software application that connects to the IP Office system using TCP/IP. It
can be on the same LAN as the IP Office, remote on the WAN, or connected via the
Remote Access Server with either a Telephone Adaptor, Router or the optional
Internal Modem Card.
A suite of IP Office Wizards can
also be used to configure systems and to manage user adds, moves and changes.
These wizards make setting up and
using the IP Office very easy – Business Partners can use them or allow
clients to access them for basic moves, adds and changes.
The "all-in-one" IP Office
Family — servers, media modules and cards for connectivity and preloaded
applications — give small and mid-size enterprises the options they want to
meet today's communications needs and plans for the future.
Avaya IP Office - Small
IP Office - Small Office Edition is a compact platform specifically designed
to meet the needs of very small businesses and home offices. In a single
unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband
Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is
included as standard to support IP Extensions or provide IP Trunks back to a
head office. The IP Office - Small Office Edition is available in the
following configurations:-4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP
resources4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP
Avaya IP Office IP406 V2
6 Expansion Modules providing a combination of up to 190 analog and digital
extensions, with capacity for 8 analog trunks or 2 digital trunks (up to 72
T1 channels or 90 E1 channels). 8 Digital Station ports (DS), 2 analog phone
ports, a compact flash memory card socket for optional embedded
Additional analog trunks can be added using IP400 Analog 16 modules.
Features include up to 30 optional voice compression channels, 8 Ethernet
port switch (Layer 2), a 9-pin serial port and the trunk interfaces can
include a dual-PRI trunk card in slot A and 24 data channels. Data channels
are used for Routing, RAS and Voicemail applications. An Internal Modem Card
can be added to answer up to 12 V.90 analog modem calls.
Avaya IP Office IP412
12 Expansion Modules providing a combination of up to 360 analog and digital
extensions, with capacity for 8 analog trunks or 4 digital trunks (up to 96
T1 channels or 120 E1 channels). Additional analog trunks can be added using
IP400 Analog 16 modules. Features include 60 optional voice compression
channels, 2 independently Switched LAN ports, and 100 data channels. Data
channels are used for Routing, RAS and Voicemail applications. An Internal
Modem Card can be added to answer up to 12 V.90 analog modem calls.
IP Office supports multiple telephone solutions,
giving the small and mid-size business maximum flexibility to choose according
to their current and future needs:
All chargeable applications are
enabled by the use of a license key. For these applications to work, a license
service either inside the IP Office control unit or optionally on a PC (running
Microsoft Windows 2000, XP Professional or 2003) must be used. When using a PC
as the license service, the PC must be on the same LAN segment as the IP Office
control unit and should be permanently switched on.
Licensing is achieved by the use of
a physical feature key dongle, which plugs into the License Service PC's
parallel port, USB port or to the serial port of the Small Office Edition, IP406
V2 and IP412 control units. This feature key contains a serial number which is
used to validate licenses. The Feature Key serial number must be provided with
any order for charged applications.
All license keys are stored on the
IP Office switch. This means that if the hardware fails - a rare event - full
functionality can quickly be restored by installing a replacement system unit
and restoring the previous configuration, and feature key, significantly
increasing the resilience of the system. In cases where the Feature Key fails or
is changed for one of a different type, a replacement set of license keys is
required to match the serial number of the new key.
The license keys are periodically
validated against the License Service. If the PC is not running, or the Feature
Key (dongle) is unplugged (or otherwise unavailable), then the licenses will be
invalidated (and therefore the applications will not work, or will provide
'Lite' functionality) until the system can re-validate them. A short grace
period is provided, to ensure that transient network problems do not affect the
level of service provided by the system. As soon as the connection between the
IP Office system unit and the License Service is restored, the licenses become