Branding and Rebranding in a Digital Age

By: WRAPPA  10-12-2012
Keywords: Website Design, Internet Marketing, Internet Advertising

The digital age calls for a change in the way that brands interact and engage with consumers. An array of online channels provides increased touch points where consumers can connect with countless brands often beyond the manufacturer's or retailer's control.

It is vital for small and big businesses alike to shift their traditional strategies in order to determine the most effective ways to interact with their target market at these touch points. As consumers spend more time engaging with brands in an online environment, businesses must realign their strategies and budgets and develop an internet marketing plan that hits the mark.

The Funnel Metaphor

Traditionally, marketers have used the ‘funnel' metaphor to describe consumer brand engagement. The model states that consumers start with a large list of potential options and then systematically winnow the list down into a single selection.

David Court and three co-authors developed a more nuanced approach to understanding the interaction process: the consumer decision journey (CDJ). They refute the idea that buyers systematically narrow their choices when selecting a brand or product, and rather offer a four stage journey: consider, evaluate, buy, and enjoy, advocate, bond.

The model proposes that consumers undertake an extended evaluation phase during which they add and remove brands from a group under consideration and finally enter into an on-going relationship with the brand after purchasing a product or service. They then share their experience with the brand in an online environment.

It is crucial for contemporary businesses to understand at which touch points their target market will be most influenced and develop an internet marketing strategy that capitalises on this.

Consider and Buy

The journey towards making a purchase begins with a consideration-phase in which brands are selected based on exposure to advertising, word of mouth recommendations, and so forth.

There is a trend for traditional marketers to overemphasize the ‘consider' and ‘buy' stages of the consumer journey, allocating too many resources and too much budget towards advertising and retail promotion. In a CDJ model, there is a tendency for consumers to select fewer brands for consideration in the initial stage as they are bombarded by a saturation of brand choices in the modern media.

Evaluate

In the evaluate stage, consumers add some brands to the consideration list and discard others based on input from peers, reviews, retailers, the brand and its competitors. In a digital age, the ‘evaluate' (and ‘advocate') stage(s) become increasingly relevant and more resources should be allocated to guiding consumers' evaluation processes and spreading a positive message following purchase.

Buy

Increasingly, consumers put off a purchase decision until they're actually in a store and they may be easily dissuaded at that point. Thus point of purchase, which exploits placement, packaging, availability, pricing, and sales interactions is an ever more powerful touch point. Effective branding is increasingly vital at this touch point.

Enjoy, Advocate, Bond

Following purchase, a consumer enters into an open-ended relationship with the brand as they begin to interact with the product and share their experiences via online touch points. If the bond with the brand grows strong enough, a consumer will ideally skip the ‘consider' and ‘evaluate' phases for their next purchase and jump straight to the buy stage of the journey.

The Shift to a CDJ-driven Branding Approach

The shift from traditional marketing structures to a CDJ-driven approach involves three steps:

• Your target market’s decision making journey must be defined and understood. • You must learn which touch points are of priority to your consumers and develop a strategy to leverage them. • Resources and organisational relationships must be allocated according to your newly defined branding strategy.

The Importance of Digital Touch-points

The era of online ushers in a new way of interacting with consumers that is integral to an effective marketing strategy. The massive reach, immediacy and interactivity of digital touch-points demands that the brand experience and consumer journey be reassessed and an effective internet marketing solution be implemented based on the needs and inclinations of a contemporary online market.

Keywords: Brand Consultancy, Internet Advertising, Internet Marketing, Online Marketing, Web Marketing, web site design, Website Design

Other news and updates from WRAPPA

01-29-2013

Why Logo Design is Vital for Building the Brand of a Company

A logo is a representation of a brand, which if correctly done, greatly enriches and enhances the image of a company. But what makes a logo design great?


11-26-2012

Brand Audit – Give your Brand a Health Check

A brand audit provides an analysis of your company’s branding strategy and its brand management and marketing effectiveness. Here's a closer look at the brang audit process.


11-14-2012

Brand Positioning and Branding Strategy

Every business wants to build and position their brand so that its target market can easily identify and connect with it. Brand positioning is about training customers’ minds to distinguish your product against competitors.


08-16-2012

Websites For SMMEs: The Intricacies Of A Prominent Online Presence

Whether your business is a start-up or established, you need a competent internet presence. Read on for more on how to acquire a professional website.


07-10-2012

Five Critical Brand Loyalty Conclusions

Could your brand identity be improved? Here's a look at five brand loyalty conclusions that stem from instilling a genuine brand identity.


06-01-2012

Branding For The Brain: Online Marketing for Small Businesses

The online landscape provides a number of ways: be it visual, through words, or the interactivity of Social Media, and with it you can swiftly change a fond feeling toward your brand, into an all-out dedication in your product and its market prowess.


04-16-2012

WRAPPA: Brand Management and Strategic Planning

In the marketing crucible, both brand management and strategic planning play a number of significant roles individually, but when placed in succession - and along with well-executed creative input – a tempest of idea and vision often results.


01-10-2012

Brand Ignition and Activation

All the hard work that goes into re-imagining and re-invigorating a brand is rendered useless without appropriate brand activation strategies - Wrappa explains why.


10-19-2011

Start-Up Company Design

Create a corporate identity for your start-up business. Branding is vital for a new business venture, let WRAPPA guide you.


09-15-2011

Brand Engagement Defined

Brand engagement is an important aspect of brand management & plays a vital role in brand development. It’s vital for consumers to form an attachment with your brand.


08-15-2011

When Should A Company Rebrand?

When should a company rebrand? Find out about using brand strategy and corporate identity design to rebrand your company.


08-10-2011

Choosing The Right Design Consultants

Searching for the right design consultancy for your chosen project should be a task not taken lightly. Consider the following points when making your decisions.


08-10-2011

Step By Step Corporate Branding For Your Business

Wrappa is a full spectrum brand development company that offers corporate branding and logo inspiration to clients, from start-up companies to large corporates.