Elapsed time required for data capture can severely cripple both internal and external processes as well as communications with your customers or suppliers. A classic example is “reverse logistics data capture” on returned stock causing lags in credit note generation. This in turn leads to decreased collections and reduces the debtors department’s visibility of the state of a transaction, thereby hampering their ability to query a payment state. Customer experience can also be gauged through metrics and data analytics. Suddenly Management has a micro-management view of the enterprise, enabling the business to handle queries with ease. We track data components against expected business events to ensure that data entry lags are minimised, expected events (e.g. credit notes from receipted returns) are affected timeously and that full visibility is provided to all departments.
Business to Business (B2B) Integration has been a much sought after goal for many years, with a flood of technical product offerings promising business benefit. We believe that technology alone will not achieve the goals of B2B. We take a pragmatic approach to understanding the electronic document-flows between the Utilities’ customers and suppliers, and apply technology and business processes to achieve operational B2B practice. This enables a common view for all transactions both complete and incomplete.
By creating a monitored environment with the documentation that would comprise a complete transactional conversation between the parties, we achieve a fully reconciled “Non Repudiation” of all transactions. This ensures that no parties in a dispute can repudiate, or refute the validity of the transaction.
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