Without automated exception management, it is difficult to not only identify where and when exceptions occur, but to identify the problem real time. Without the ability to address problematic areas in real time, the opportunity is often already lost and applying a solution retrospectively is often too late. That’s why Exception Management is crucial and fundamental to the organisations entire process flows through rules-based escalation. The organisation acquires more proactive middle and back office operations by taking a pre-emptive approach to managing exceptions as they occur. There is reduced operational risk, by automating manual and paper-based processes to efficiently detect, report, prioritise and resolve exceptions. There is also Increased back office efficiency as staff move from a purely transaction-matching role to managing only the transactions that represent the biggest risk. There is improved consistency through workflow-based processes for exception repair and resolution.
It is crucial that every organisation understands what revenue is generated against which product sets. Understanding in real time how the enterprise product range is performing within the market place is of significant competitive advantage. The business needs to be agile and change or modify product offering, especially in a commodity driven environment. Data-xchange gives your business this ability and enables your tactical and strategic decision making to be effective and product centric.
Businesses strive to break down vertical structures so each Line of Business (LoB’s) has visibility on how they are performing against other LoB’s, and as part of the enterprise overall. Business decisions need to be made across all LoB’s but can only be effective and, more importantly supported, provided everybody understands that the decisions are made on a holistic level. Data-xchange gives your business the tools needed to break down these verticals so LoB’s know the correct measure-sets are in place, to measure the business holistically.
In most cases, a chain of cost components are involved in building a product set. Utilities especially, need to understand what direct and indirect cost components are involved in taking that product to market. This means building the correct costing model and understanding what the true unit fixed and variable costs are, based on the organisations commercial and financial strategy. This is crucial from a business planning perspective. What Utilities need to understand is what ARPU they will get based on their product sets and ensure the payback against the fixed and variable costs makes good commercial and financial sense.
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