After Sales/Repair Follow Up

By: Pulse Customer Services  04-14-2011
Keywords: Call Centre, Call Center, Call Center Outsourcing

A “follow up” call to a customer after you have completed a repair on a vehicle is an important part of good customer service and service improvement.

Unhappy customers often don’t return after a bad experience, they tell their friends and family and would rather complaint on and the insurance companies than to try and resolve the bad service face to face.

A “follow up” call to the customer could make a difference to your business retention and acquisition. 

Keywords: Answering Services, Call Center, Call Center Outsourcing, Call Centre, on the road trade men, repair follow ups,

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