By: WiTEL SA  09-06-2010
Keywords: Communication Equipment, telecommunication, Business Phones

Telephone Management System:
This is the monitoring of outbound, inbound, and internal call traffic to establish the level of use, misuse, and abuse of telephony resources, and enable the billing back thereof to individuals and departments.  It is also used as a tool to establish peak call periods to enable an organisation to determine line availability, call traffic pattern analyses to specify optimum least cost routing solutions, and view operator answer response times to determine customer satisfaction.

Keywords: Business Phones, Communication Equipment, Installation Maintenance, telecommunication, Telephones, Telephony