LeMark Training and Development (Pty) Ltd
Corporate Events, Personal Development, Leadership Training
THREE-DAY UNIVERSITY SHORT COURSE ON: OFFICE MANAGEMENT
(NQF Level 5, 4 Credits) 4-6 March2013
Next Dates: 13-15 May2013; 8-10 July2013; 16-18 September2013 and 18-20 November2013
Venue: Pretoria, CBD
This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence.
A competence can be defined as the “behaviors people need to display in order to perform effectively” (Salaman 1995:33). Clearly competencies and skills inhabit the same ground, but the two are not the same. The term skills refer to the qualities and abilities of the individual. Competencies, on the other hand, focus not on the individual, but on the activity. All competence systems are, therefore, based upon explicit behavioral or outcome based statements. In other words, they focus on actual performance on what people can do rather than what they know. Ideally, we recognise the importance of the full range of management
functions and the skills needed. Employees who view their roles too narrowly may ignore, or perform poorly, essential job functions and skills. The content of this course can translated into three major competencies or skill areas, namely:
• Technical competencies: Technical competencies involve the ability to use specialised knowledge and expertise with work-related tools, procedures, and techniques. Such knowledge may include skills in structuring jobs for maximum efficiency. Public officials, who become generalists as they are promoted, often begin their careers in positions where their technical expertise is required in such fields as accounting, personnel or computer technology.
• Human competencies: These competencies involve the ability to work with people. Employees
must be able to work within a team and understand communication, attitudes, and motivation
in order to achieve co-operation and productivity.
• Conceptual competencies: As officials move up an institution's hierarchy, increasing demands are made for skills required to view the institution as a whole. This involves the ability to use holistic and systems thinking for shaping a vision for the institution and to formulate and implement strategic plans.
ACCREDITED STATUS: FULLY ACCREDITED GET SOME $$$ MONEY BACK – FOR INVESTING IN YOUR STAFF - CLAIM YOUR LEVIES BACK – We are fully SETA
accredited and that means you claim back up to 50% of the Course fee from your Seta, terms and conditions of your
seta applies. Call us for a no-obligation Quotation for groups or In-house Training at: 012 654 4288 or 087 7009414.
Enquiries: Tel: (012) 654 4288 or 087 700 9414 (VOIP) Fax: (012) 654 8193 or 086 600 2338,
Compliments and Complaints to: firstname.lastname@example.org. Sales Team: email@example.com; firstname.lastname@example.org;
email@example.com or firstname.lastname@example.org; Sales Cell: 083 417 3090; PO Box 14047 Clubview, 0014.
Web-site: www.lemark.co.za; Terms and conditions apply for all courses and programs.
This course is mainly an orientation course and is therefore an overview of the most important
managerial issues on operation level in a public sector office environment. With the above
context in mind, the most important employee skills, which will be discussed in this course,
include the following: • Ethics and professionalism; • Human resource issues; • Communication,
negotiation and applied information technologies; • Financial matters; • Service delivery
COURSE OUTCOMES: After completing this course, you should have knowledge and a clear
understanding to equip yourself with the following competencies and skills:
The skill to create a work ethos in your office
An appreciation of human resource management and team-building dynamics
Skills to communicate and negotiate effectively and to apply information technology
An appreciation of financial, procurement and stock management
The ability to improve service delivery through the application of project management principles
The skill to manage yourself in terms of personal time management, stress management and effective
WHO SHOULD ATTEND: Office Managers & Administrators, Personal Assistants & Secretaries.
COURSE CONTENT/ OUTLINE:
Creating a work ethos Financial and Procurement & Logistics Management
- Public service values and work ethics - Public Finance Management Act 1 of 1999
- Professionalism and the Batho Pele principles - Office systems and mechanisms
- Human dignity and basic human rights Improving service delivery
- Establish a Code of Conduct for your office - Transforming policies and strategic objectives into projects
Human resource management and teambuilding
- Developing service delivery indicators
- Team-building dynamics (esprit de corps) Self Management
- Leading and motivating your team - Time management
- Managing change and diversity - Setting priorities
- Recruitment and selection - Stress management
- Health and safety issues: Dealing with AIDS - Decision-making skills
- Basic training interventions Communication and negotiation skills
- Applying performance management - Communication principles
- Disciplinary and grievance procedures - Negotiation principles
- Basic information management
- Office information technology
Course Outcomes offered on request Minimum Entry Requirements:
Please note that the minimum entry requirement for this course is Matric (Grade 12). Learners attending
the course will be required to supply certified copies of their Identity Document and Matric certificate.
Assessment: Each learner must submit an assignment within a specific time-frame. Re-submissions: When a learner is found Not Yet Competent, they will be given one chance to re-submit, they will have 36 days (weekends & holidays included) to complete their PoE/Assignment. Should they not meet this deadline or if they are found Not Competent for the second time they will have to book, pay and attend the programme/course at their own expense.
Certification: The attendance of the first day of class as well as a total minimum of 80% class attendance is compulsory in order to be eligible to hand in your PoE/Assisgnment. After the successful completion of this skills programme and the portfolio of evidence (PoE), learners will receive a certificate of competence. Alternatively learners will receive a certificate of attendance if they do not wish to hand in a portfolio of evidence.
University Assessment Process Information & Unit Standards: In terms of the Higher Education Act,
all courses and programmes offered by North-West University (Potchefstroom Campus) resort under the
Council on Higher Education’s Quality Committee (CHE QC) for assessment and quality-assurance
purposes. All courses offered by the University are registered through the prescribed higher education
processes and are subject to internal quality assurance processes as far as moderation, assessment and
accreditation are concerned. When short courses are aligned to modules of formal academic programmes
of the NWU, or SAQA Registered Unit standards, they are credit-bearing short courses.
Course Rate: R 5465.00 per person (Inc VAT, lunch, refreshments, study material, delivering of training,
Assessment, Moderation & Certification Cost.)
Venue: Pretoria, CBD
Reference Number: Please use your invoice number
Closing date for registration: One Working Day before course starts
Cancellation Date: 7 Working Days before Course starts
HOW TO BOOK: Contact us for no obligation quotation for in-house training or complete a registration
form and fax it back to: 086 600 2338 or (012) 654 8193.
Terms, Conditions & Disclaimer:
• Admission conditions and cancellation policy applies. For full details contact LeMark Training &
Development (Pty) Ltd (LeMark) or visit our web site: www.lemark.co.za. LeMark reserves the right to postpone/reschedule or cancel SCHEDULED skills programmes or courses should the number of bookings not justify the presentation of the event. The liability of LeMark in the event of a skills programme, seminar or course being cancelled will be limited to a refund of the event fees to the delegate.
• An official booking form confirmation (LeMark Completed Registration Form) must be received from the Customer in order to reserve a place for all the LeMark Scheduled Training Programmes.
• Prior to the receipt, acceptance and acknowledgement by LeMark of your confirmation/ booking
(registration form/s), you will not be deemed as booked. (Please refer to Booking Procedure and Confirmation Instructions).
• It is the responsibility of the Customer to enquire should they not receive a confirmation from LeMark after they have submitted a registration form or payment for training.
• We reserve the right to change the venue and the order of the presentation or if absolutely necessary to substitute a facilitator or presenter.
• LeMark is ACCREDITED by the SERVICES SETA as an institution delivering quality education and training Provider. Entity Number: (0149)2010/002646/02 (was2001/025985/23).
• Price and availability subject to change without notice, although we try to assure accuracy, LeMark cannot
be responsible for typographical or photo error on our web site, electronic and printed material.
, Leadership Training
, Office Management
, Personal Development
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