Service Centre Solutions « quintica.com

By: Quintica  11-11-2011
Keywords: Service Management, Ict Services, It Service Management

Service Centre Solutions

IT Services Management
No company can afford to be without Business Services Management: dependency on ICT services means ICT services have to be dependable. Availability, performance and reliability must reflect the around-the-clock nature of business today. Quintica’s longstanding partnership with BMC Software enables us to provide customers with the best technology for automating IT Service Management. Our IT Service Management Suite is the best choice for ITIL-aligned service management processes. It introduces structure and makes customer support, change, asset and request management an auditable integrated process. Any engagement is lead with a comprehensive assessment of business and IT alignment, of process and skills maturity and of policies and process definition. This approach ensures project success and assists the enterprise to grasp the business process change.

Quintica’s services accelerate the delivery of service management solutions based on a process led approach combining ITIL, technology and Quintica’s unique methodology. We bring to each project repeatable methods of implementation, deep technical knowledge of solutions and experience from other similar implementations, all combined with certified ITIL Consultants. This enables us to deliver faster and manage the risk during delivery by aligning people, process and technology throughout the lifecycle of each project.

Quintica’s project delivery is based on our unique methodology that has been created from experience over many years of service management projects. This agile ITIL based methodology combines Prince 2 project controls with BMC’s Blueprint Methodology which is tried and tested in 1000’s of implementations. This combination enables an optimum blend to be struck between timescales and risk.

Asset Management
As one of the processes defined within IT Services Management, IT asset management (ITAM) is a set of business practices which is combined with financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware found in the business environment. If these assets are not managed correctly, they cannot deliver optimal value to your business. Underpinned by our expertise in service management, Quintica delivers comprehensive ITAM solutions, supported with software technologies from Entuity, BMC and Microsoft.

Business Continuity Planning
Despite a tumultuous world, very little should prevent your company from operating. Interruptions are mitigated through Quintica’s Business Continuity Planning (BCP) consulting expertise, backed by high-availability ICT systems from Sungard and Inmage. The result is one of the world’s leading specialist BCP planning and execution solutions to support your pursuit of a resilient business capable of functioning effectively even in the event of a disaster.

Call Centre Solutions
The call centre is the point at which many companies targeting the mass market meet their customer. While it plays such an essential role, the contact centre has to be optimised for efficiency: bandwidth, telephony, computer systems and human resources must come together to process large volumes of customer interactions cost-effectively. Through our partnership with Avaya, one of the world’s leading providers of call centre technologies, Quintica designs, deploys and optimises contact centres which add value to your customer – and your business.

Service Desk
Maintaining the optimal operation of user-IT systems is critical for the productivity of your workers. Our Service Desk solutions are underpinned by the principles of IT Service Management espoused in the ITIL standards and powered by Microsoft System Centre Service Manager. That means you can depend on the rapid identification, reporting, escalation and resolution of faults, changes and upgrades in your desktop IT infrastructure.

Keywords: Ict Services, It Service Management, Service Management

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