Zenith IT MySupport

By: Zenith IT (Pty) Ltd  08-02-2010
Keywords: Computer Support, it support, IT Services

MySupport from Zenith is the premium support option for SMME's trying to consolidate ICT infrastructure and support costs into a single monthly cost.As a MySupport subscriber you will have access to our state-of-the-art CSC (Client Support Center) where you can log calls telephonically, via a portal or via email. All infrastructure is monitored passively and we will know off and repair 90 % of faults before they escalate.We are also capable of support multiple operating systems including windows,linux and Mac OSX on our support platform

What You Get?

The fixed monthly cost means unlimited call logging and site call-outs with access dedicated team of Zenith IT engineers, consultants and managers.

The services included in our service agreement include

• Server and desktop support and management

• Patch and update management

• Monthly management reports on network activity and user trends

• LAN Management

• WAN Management

• VOIP Management

• Anti Virus protection and management

•Telephonic and remote support

• Access to online call logging system

• Printer Management

• Email Management

• Remote monitoring

• End user training and assistance

• Project and Consulting services



Per PC support 1-5 users - R150.00

Per PC support 5-10 users - R200.00

Per PC Support 10+ users - R250.00

Per Server Support - R200.00

Keywords: Computer Support, IT Services, it support, Network Support