Customer Service

By: Sharp Edge Consulting and Training  03-08-2011
Keywords: Personal Development, Communication Skills, Customer Service Training

Our "Win them Over" Customer Service Course covers the following:

§         Understanding myself

§         Understanding others

§         Body Language

§         Communication and Listening Skills

§         Interpersonal Styles

§         Conflict Handling

§         Dealing with Difficult Customers

§         Internal and External Customer Service

§         Moments of Truth

Keywords: Communication Skills, Customer Service Training, Interpersonal Skills, Personal Development

Contact Sharp Edge Consulting and Training


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