Hospitality Front Office Course

Hospitality Front Office Course from Sam Hospitality Academy

By: Sam Hospitality Academy  06-17-2012
Keywords: Hotel, courses, Training Centre

This is a 10 day course and is designed for individuals who wish to gain in-depth understanding in the Front Office Department in any Hotel or Lodge in the World. This course is ideal for both the current and prospective Front Office Shift leader, Hotel Receptionist, Reservationist, Front Desk Associate, Switchboard Operator, Housekeeper, etc Modules are as follows: Front Office Basics Members of the Hotel Front Office Department Telephone Call Receiving Procedure Taking A Reservation On The Telephone (SOP) How To Handle Walk-In Guests In A Hotel (SOP) How To Handle Blacklisted Guests (SOP) Guest Registration At Front Office (SOP) VIP Check In Procedure (SOP) How To Introduce A Room To Your Guest (SOP) Front Office Terminology Hotel Room Status Terminology Hotel Rooms Types Types Of Hotel Room Rates Methods Of Payment In A Hotel Wake Up Call Procedure (SOP) Smooth Check Out Procedure (SOP) Hotel Safety Box (SOP)

Keywords: CATHSSETA, courses, Facilitators, Hotel, Training Centre

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