CATHSSETA Approved Learnership Programmes

CATHSSETA Approved Learnership Programmes from Sam Hospitality Academy

By: Sam Hospitality Academy  06-17-2012
Keywords: Hotel, Catering Services, Hospitality

I also offer CATHSSETA approved learnerships on the following training courses: Provide customer service Maintain health, hygiene and professional appearance Maintain a safe and secure working environment Maintain effective working relationships with other members of staff Communicate verbally Maintain a booking system Deal with the arrival of customers Receive and process reservations Handle mail, messages and written communication Provide customer information and book external services Provide a housekeeping service within designated area of work Maintain housekeeping supplies Maintain a clean linen supply Provide an on-premise laundry service Launder guest clothes Provide a valet service Control linen for external laundry Co-ordinate the greeting and assisting of guests on arrival and departure Store and handle customer and establishment property Provide a collection and delivery service Prepare, service and clear function rooms Clean and maintain public areas Maintain the portering/ concierge service Audit financial procedures/ conduct a night audit Maintain practices and procedure for handling cash/ cash equivalents Prepare and clear areas for table service Provide a table service Provide a table drink service Handle and maintain utensils and equipment Handle and store food Provide a room service Serve bottled wines Operate a payment point and process payments Prepare and clear areas for drinks service Provide a drinks service for licensed premises Process incoming and outgoing telephone calls Maintain the receipt, storage and issue of goods Maintaining effective working relationships These courses are suitable for room attendants, learners working in an in-house laundry, learners who are responsible for the cleaning and maintaining of public areas within the establishment, housekeeping staff, front office service staff, porters, concierge, reservationists, drink service assistants, waitrons, receptionists, bar attendants, ward hostesses, customer operative, hospitality receptionists responsible for dealing with bookings, checking guests in and out and dealing with accounts, etc.

Keywords: Catering Services, courses, Facilitators, Hospitality, Hotel, Training Centre

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