Hospitality Training Academy & Consulting
Sam Hospitality Academy & Consulting
I offer a state-of-the-art range of accredited and vocational hospitality courses from Product Knowledge, Professional Waitressing/ Restaurant Courses, Wine & Service courses, to Front Office Course, offering a turnkey training solution for hospitality businesses and individuals in Southern Africa.
I also provide customised training courses as per each hotel's requirements. These training are done at the hotel.
FOOD AND BEVERAGE SERVICE
PRODUCT KNOWLEDGE – 10 DAYS
• Basic Spirits
• Pouring Brands
• Other Spirits
• Sherry/ Port
• Local & Imported Liqueurs
• Beer & Cider
• Minerals/ Other Minerals/ Mixers
• Energy Drinks
RESTAURANT SKILLS – 10 DAYS
• Essential Requirements
• Dress code & Appearance
• Dealing with Compliments & Complaints
• Knowledge of your work
• Service in General
• Preparing for Service
• The Waitron’s Approach
• Explanation of a “Cover”
• Basic Restaurant Equipment
• Laying Tables and Covers
• The Sideboard
• Basic Restaurant Rules
• Serving the Courses
• Styles or Service
• Coffee Service
• Relaying Tables
• Restaurant Station Clearing Procedure
WINES AND SERVICE – 10 DAYS
• Wine – How is it made
• Blending & Maturation
• Shelf life for Wines
• SA Wine Styles
• Sugar or sweetness levels in SA wines
• South African Wine Producers and Champagne
• Wine Legislation
• SA Wine Competitions, Challenges & Awards
• Storage & Glasses
• Wine serving temperatures
• Wine tasting terms
• The Vine and its Environment
• Wine Service Procedure
• Wine & Food pairing
• Wine & Cheese
FRONT OFFICE COURSE – 20 Days
• Front Office Basics
• Members of the Hotel Front Office Department
• Telephone Call Receiving Procedure
• Taking A Reservation On The Telephone (SOP)
• How To Handle Walk-In Guests In A Hotel (SOP)
• How To Handle Blacklisted Guests (SOP)
• Guest Registration At Front Office (SOP)
• VIP Check In Procedure (SOP)
• How To Introduce A Room To Your Guest (SOP)
• Front Office Terminology
• Hotel Room Status Terminology
• Hotel Rooms Types
• Types Of Hotel Room Rates
• Methods Of Payment In A Hotel
• Wake Up Call Procedure (SOP)
• Smooth Check Out Procedure (SOP)
• Hotel Safety Box (SOP)
• Lost & Found Procedure For Hotel Front Office Staff (SOP)
TO HOTEL AND RESTAURANT OWNERS/ MANAGERS
Samkeliso’s hospitality training courses are designed to achieve world-class standards of service. I am also able to conduct courses that are custom made to suit each establishment’s needs.
Detailed manuals are supplied for all attendees and training will always be conducted at your. The use of audio visuals also makes it much easier for attendees to understand the courses.
Courses for hotels and restaurants are done at your premises. Please email me or call for a quote.
Expert Consulting with Samkeliso Nkwanyane
Samkeliso’s primary objective is to assist establishments in the Southern African service industry to achieve highest standards of performance: short-term and long-term, financial and operational.
I work closely with my clients in reviewing and prioritising their goals. I then develop and implement a cost-effective plan to help them achieve these goals.
Whether it's hands-on staff training you require or consultation, I will develop a plan to help you achieve your business objectives.
I understand that the recruitment process and the process of finding the right candidates to work for your establishment can be a stressful one. If you would like me to assist in your recruiting process or find staff for your establishment through my vast network of contacts that I have established, I assure to get you the best candidate.
Purchasing, if not executed effectively, can be costly for your Hotel or Lodge. I will assist you in sourcing the highest quality goods to suit your hotel's budget.
Controls & Management Systems
I will set-up or recommend effective control systems for all aspects of your establishment. Front Office (Property Management Systems), Telephone Management Systems, Menu Costing Systems, to Food & Beverage (Point Of Sale Systems), you name them, I will assist you in finding the right product, for your Hotel or Lodge and that will suit your budget.
Menu & Wine list
I will assist in refining your menus and wine list: from the selection of food and beverages to the design and layout of the menu and wine list.
Sales & Marketing
I fully understand that marketing is the key to successful businesses. With my vast experience in the Hotel/ Lodge operations, which includes Sales & Marketing, I will assist you with marketing strategies for your Hotel/ Lodge/ Guesthouse and any other tourism and hospitality establishment. I will also work closely with you, to monitor how effective your establishment’s marketing strategies are.
I offer a full consulting package for new hotels, lodges, boutique hotels and guesthouse, which covers all aspects of setting-up or re -branding your establishment.