News from Globility

By: Globility  11-11-2011
Keywords: Business Continuity

ContinuitySA launches new contact centre facility, Globility
19th January 2009

ContinuitySA has launched Globility, a new business providing contact centre and business process outsourcing (BPO) managed infrastructure. The 7 500 square-meter facility in Midrand has the capacity to host up to 850 contact centre and BPO seats.

Anthony Askew, MD of Globility, says ContinuitySA decided to enter the managed infrastructure provisioning market over two years ago to take advantage of the growing number of local and international companies launching contact centres and looking for hosted facilities in the country.

"Our first 350-seat facility was sold out in 18 months to only three customers," says Askew, "and the demand for facilities remains high. We therefore looked hard for another building and are about to make an additional 850 seats available to the market, as well as a potential 1 000 square metres of data centre capacity."

Globility does not manage the operations of or outsource contact centre services, but provides the infrastructure as well as the facility management services customers require, including telecommunications services. Depending on the requirements of the client, Globility will have the entire infrastructure they require, including furniture, connectivity and computer equipment available for operators as soon as they move in. All the customer needs to provide is the operators, management and the associated soft skills.

The new building, called Continuity Junction, is situated on Old Pretoria Road, in Midrand. It was chosen as it is close to all transport routes to ensure operators will have easy access to the facility. There are also shopping centres nearby with medical and dental practitioners to further ease the practical day-to-day burdens of the operators.

“Globility has also ensured that clients automatically have access to backup power, redundant WAN access and technical services to keep them running during all-too-common electrical and telecommunications outages," adds Askew. “Should clients require business continuity support, ContinuitySA is able to provide all they need, including a failover disaster recovery site in either Randburg or Midrand in case of a worst-case scenario."

The new facility is aimed at companies of any size needing to expand or set up new contact centre, data centre or office facilities. Globility can set up a custom-designed facility in short order for permanent, expansion or project use, depending on the client's requirements, all on flexible terms.

Keywords: Business Continuity

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