IT Consulting Services | Kaseya

By: Kaseya In  11-11-2011
Keywords: Professional Services, It Service Delivery

Kaseya Consulting Services assist organizations by providing expert resources for IT consulting on a short term or long term basis. Kaseya experts develop an understanding of your specific needs and provide the right complement of project management, technical, and development resources to fulfill them.

Kaseya Consulting Services are Time & Materials based options that provide one-on-one engagements focused on a customized set of deliverables specific to the needs of the Customer. Kaseya performs a needs assessment with the Customer prior to engaging this Service and delivers a unique project Statement of Work (SOW) to identify and define the Customer specific issues, priorities, tasks, project duration, and costs. These engagements can be for discrete issues requiring as little as ½ day or, for larger multiple day or multiple phase projects. Consulting Services can be engaged for both consulting and training requirements. Upon acceptance of the SOW, Kaseya Professional Services will conduct the Services defined in the SOW either remotely or on-site as necessary (3 consecutive days minimum for on-site). Through Kaseya Consulting Services, Kaseya delivers talented professionals with the product and business expertise to address an array of Customer needs in a range of specialized areas. Through these engagements, Kaseya and the Customer discuss topics relevant to the Customer. Examples of consulting services include: System Upgrades and Migrations, Technology Implementations and Deployments, Consolidations and Relocations, Operations Augmentation, and System and Process Documentation.

Consulting Services at a glance:

  • Customized Training Agenda 
  • Business & Technical Goal Development 
  • IT Service Delivery Strategy & Planning 
  • Best Practice Development and Implementation 
  • Operational & Management Method Reviews 
  • Implementation and Deployment 
  • Infrastructure and Resource Assessment 
  • System Installation and Configuration 
  • Product Features Discussion and Set-Up 
  • Automation Development and Testing 
  • Third Party Integration 
  • Transitional Assistance and Migration

Implementation

Accelerate Kaseya Software Deployment

Kaseya Implementation Services assist organizations in the configuration, set up and deployment of the Kaseya solution. Driven by Customer requirements, Kaseya utilizes a proven implementation and deployment methodology to deliver a solid, best practice based, fully operational, and highly functional Kaseya system that can be rapidly deployed across the entire IT infrastructure.

Kaseya Implementation Service offerings provide one-on-one Professional Services focused on delivering a standard and/or advanced implementation of the Kaseya Software within the Customer environment. In concentrated one, two or three day sessions, Kaseya installs, configures and reviews the core product features with the Customer. The choice of time required is based on the level of complexity behind the Kaseya use case and involvement the customer requires from the Kaseya team. Standard Implementation focuses on the out-of-the-box best practices system set-up and configuration. Advance Implementations take a more customized approach starting with in-depth requirements gathering session evaluating service delivery methods, infrastructure needs and operating goals. A specialized implementation plan is created and executed to meet the specific requirements.

Implementation Services:

  • Basic Kaseya Software Installation and Configuration 
  • Business and Technical Goal Setting 
  • Detailed Core Feature Review 
  • Deployment Planning and Execution 
  • Customization and Documentation 
  • Agent Configuration & Deployment

Keywords: It Service Delivery, Professional Services

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