By: Faster Forward  11-11-2011
Keywords: Call Centre, CRM, Customer Relationship Management

Customer Relationship Management (CRM) is about understanding, anticipating and responding to your customers’ needs, in a consistant way across your organisation.

With a CRM you collect important facts and figures about your customers, identify new opportunities, and improve the communication channels. The benefits of using the Faster Forward Elements CRM solutions are numerous, ranging from improved customer intimacy (quicker and more effective, to the point responses) to reduction in operational costs.

Your digital customer

The core elements of our CRM software include customer contact management, direct marketing, sales automation and an optional call center module. All customer information can be stored intelligently in a single, digital file. Our Faster Forward Elements Workflow system will take care of all the required actions and will keep track of all history. Related documents can be scanned and linked to the customers’ file. You now have access to all important customer information, anywhere, anytime.

Communication made easy
Anywhere – Anytime

Faster Forward Elements is the ultimate integrated, internet based ERP system. It includes CRM, Workflow, Document Management, Purchasing, Sales, Accounting and the optional Call Centre module. You may access Faster Forward Elements anywhere, anytime; from the office or via you’re a simple GPRS connection while on the road. Faster Forward Elements: Power your Business

Keywords: Call Centre, CRM, Customer Relationship Management, Relationship Management, Workflow System

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FASTER FORWARD - Balamory Investments implements Faster Forward Elements

In ensuring their commitment to provide the best service to their clients and maintain it’s already highly respected professionalism, Balamory’s investment into the Faster Forward Elements® system has demonstrated this intent. The fully integrated spectrum of Balamory Investments services includes investment management, private trading facilities, offshore banking assistance and unequalled educational services through the Trading Academy.