Products & Services | European Datacomm

By: European Datacomm  11-11-2011
Keywords: Security, Communication Services, Satellite Communication

The products and services of European Datacomm are divided into two business areas:
  • GSM/SMS/GPS/Satellite based vehicle & mobile asset security applications
  • Mobile global satellite communication services (voice & data applications)

GSM/SMS/GPS/Satellite based vehicle & mobile asset security applications

Products and services within this business area can be categorized in 6 major product families which all can rely on one or a combination of the following services:

  • Security services
  • Comfort services
  • Online services

Security services

Each customer who signed a security contract can rely on the assistance of the callcenter operators in case of emergency.
Depending on the type of incoming alert they will start the dedicated procedure and give feedback to the competent services.

Customers who signed in for security services can also contact the callcenter themselves to report stolen vehicles, acts of aggression or other anomalies.

Each involved call center is certified and operators follow very strict directives which are entirely grafted on the privacy legislation and laws concerning protection of the personal life environment. These laws and directives can differ from country to country.

Comfort services

Certain products can be associated with comfort services which vary from alert and notifications services to detailed reporting and visualization regarding time registration, route maps, status of conditions, ..
These services depend on the type of contract and the chosen product and are tightly coupled with the security services and online services.

Comfort services can also rely on certified call centers in case of emergency. Those call centers start the dedicated procures to notify the competent services (112, police, ..)

Online services

Each customer that bought a product from EDC, directly (via online shop or our sales department) or indirectly (via reseller or dealer), will benefit the advantages of some online services regarding their product. These online services vary from update notifications and management of contact persons to more specific online applications like FleetTrack, Container Management Application (CMA). Each customer that has activated an account on our website and registered their products online, will be able to access their eligible services. Customers with multiple employees who need to access the same services, will be able to relate multiple users to the their customer account and assign them certain access roles. This feature is certainly encouraged for fleet and container services.

Product families

Each service applies to all products in the 6 product families:

Mobile global satellite communication services

This business area has only one related product family:

Our website gives you a general and detailed overview of our entire products and services portfolio. Some products or services may not be available for purchase in all sales channels or in all areas.
All services are subject to applicable User Agreements.
Wireless voice and data coverage is subject to different system related transmission limitations, terrain, third party network capacity, legal and other limitations.

Keywords: Communication Services, Container Management, Mobile Asset, Satellite Communication, Satellite Communication Services, Security

Other products and services from European Datacomm

11-11-2011

EDC77 | European Datacomm

A door sensor which detects the opening and closing of the container door and a light sensor which detects intrusion from the back side. GPRS is a cell phone based protocol while Iridium uses several satellites as communication medium. Temperature and humidity is standard implemented inside the device and can be monitored. As security layer for breach detection two different sensor are implemented.


11-11-2011

Car | European Datacomm

All of EDC's tracking & tracing modules can profit from 24-hour incident monitoring by qualified and specialised alarm monitoring services to guarantee the constant and predictable service continuity which is of paramount importance to swiftly recover a stolen car. Some insurance companies will offer discounts when a tracking system is installed or on some high value cars they will demand an ‘approved’ tracking system.


11-11-2011

ViaSat | European Datacomm

ViaSat® is Europe's leader in mobile phone / GPS telematics systems installed on board vehicles for protection against theft, providing technical and medical assistance, as well as protection against acts of aggression. They have over 150,000 customers across Europe.Viasat® was developed in Italy by the Magneti Marelli - Telecom Italia group.


11-11-2011

ViaSat 4.2 | European Datacomm

Should the composition of the kit be altered after installation, we would ask you kindly to amend the marking on the identification label of the Assuralia approval number. Viasat EASY is available as three different kits, researched specially to meet the needs of every customer, and guaranteed by approval from insurance companies.


11-11-2011

ViaSat 5.1 | European Datacomm

Crash data cover time from 45 seconds before accident, 1 second after accident trigger at higher time resolution, and further 30 seconds after accident. The Viasat 5.1 Security On Board Device is an anti burglar system specifically conceived for the security of private and commercial vehicles. The heart of Viasat 5.1 Security is a microprocessor-based unit integrating the GSM/GPRS modem, the GPS receiver and the I/O peripherals.


11-11-2011

EDC Smart | European Datacomm

EDC SMART is a new telematic localisation system, designed to track vehicles and other mobile objects that use a GPS / mobile phone module. The EDC SMART product line sets a new standard in the field of GEO control for vehicles and other objects. Intelligent automatic control and protection device against unauthorised vehicle movement. Including 24-hour electronic surveillance service and mobile phone communications.


11-11-2011

Sat4Cars | European Datacomm

SECURITY’ subscription services, including 24-hour electronic surveillance service and mobile phone subscription. Incorporating all detectors and commands for automatic tracking of your vehicle in the event of theft. Stable, discreet security, without interfering with the normal operation of the vehicle. Satellite based localisation system, linked to an electronic surveillance centre.