Support On Site

By: Eshopper  11-11-2011

About us

As the number of companies purchasing goods from eshopper grew it became apparent that some of these companies wanted our services to be extended from just supplying IT equipment to installing & managing the equipment. In 2007 eshopper filled this need by introducing onsite expertise to its Durban customers.

Onsite IT Support;

  • eshopper is fortunate to have system engineers with many years of experience who are able to access a customer’s needs, and guide our customer in a right direction.
  • eshopper will supply, install & manage IT equipment from desktops & servers to peripherals like printers.
  • Desktop support on all Microsoft operating system. These include Windows 2000, XP & Vista.
  • Servers
    • Supply and installation of fully customised servers to cater for your current and future needs.
    • Installation & support of Microsoft Server operating systems from 2000, 2003 including Small business series and the following products;
      • Exchange
      • ISA Firewall
      • Terminal Server
  • Anti Virus with centralised management solutions
  • Networking infrastructure support (Cabling & network devices)
  • Service Level agreements with guaranteed response times for contracted customers
  • Remote assistance for contacted customers
  • Wide area & VPN configurations
  • Data security, advise on backup & recovery strategies
  • VOIP inter branch calling & Least cost routing
  • Specialists in providing UPS’s to run your equipment for extended periods of time. (From a few minutes to over 24 Hours)

Our Rates - Durban Only

eshopper does not charge a call out fee or for travel within the greater Durban area. If we are called to site or remotely attend to a problem a minimum of 1 hour labour is charged.

Our labour rate is R350.00 per hour (Monday – Friday, 8am – 5pm excluding public holidays).  Support calls outside of normal business hours are charged at R525.00 per hour.

Prices on Labour are VAT Exclusive.