What does it cover?
If you require roadside assistance as a result of a mechanical or electrical breakdown, all you have to do is contact Volkswagen Alert to inform the Volkswagen Alert representative about the situation at hand. Your vehicle model and Vehicle Identification Number (VIN)/Chassis number will be required. This can be found on the passenger side of your vehicle’s dashboard, viewed from outside through the window.
If you have a breakdown within 100km of your normal place of residence, and the vehicle cannot be repaired at the point of the breakdown to render it mobile, Volkswagen Alert provides courtesy transport for one address within 100km of the breakdown and pays for the vehicle to be collected and repaired at the dealership closest to where the breakdown occurred.
Where the breakdown has occurred further than 100km from your place of residence, Volkswagen Alert will arrange and pay to collect your vehicle and return it to your closest VW dealer after it has been repaired. Volkswagen Alert will also arrange and pay for safe storage, should the breakdown occur outside dealer working hours.
As the vehicle owner, you have the following options. You can choose either for Volkswagen Alert to pay for hotel accommodation or for car rental.
Call a friendly Volkswagen Alert representative for more information about Volkswagen Alert and Volkswagen Alert Plus.
Do I qualify?
Volkswagen owners whose vehicles were purchased as brand new after 1 May 2006 qualify for Volkswagen Alert benefits. The cover continues for three years or 120,000km, whichever occurs first.
Owners of the Touareg, Passat, Volkswagen CC, R32, Kombi/Caravelle and Sharan ranges (purchased as brand new after 1 May 2006) qualify for Volkswagen's premium Alert Plus programme. The cover continues for five years or 100,000km, whichever occurs first.
Owners who purchased their vehicles prior to the above mentioned date qualify for benefits stipulated in their Roadside Assistance booklet.