Mystery shopping is a popular technique for measuring service
levels in your organization. We have mystery shoppers all
over Southern Africa. As soon as they have completed a mystery
shop, they phone into our call centre, where trained operators
capture the results onto our CATI (computer aided telephone
interviewing) system. The reports are verified by a supervisor
and sent through to you and your branch within hours of the
We have a custom built CATI (computer aided telephone interviewing)
system which allows us to do telephone interviewing quickly
and efficiently. The software automatically routes the operator
to the correct questions depending on how the interview goes.
The screens can be set up in any language.
We have developed a number of spreadsheet based tools for
viewing research data. These allow you to interrogate data & pull
cross-tabulated results directly into charts and even create
tables of results on the fly.
These tools are especially useful when you have a large
distribution list, or are working with time series data.