Data Management & Statistical Analysis: Why conduct organisational surveys

By: Dmsa  11-11-2011
Keywords: Customer Service, Organisational Performance, Organisational Improvement

  • It provides a proven and reliable evaluation of organizational functioning and effectiveness.
  • Proven link between employee satisfaction levels and organisational performance, i.e. sales, customer service and production
  • It identifies areas of opportunity by providing a bottom-up view of the organisation  and highlighting the suitability for innovation and change
  • Retention of skilled employees- A well analysed survey provides early detection of propensity to leave organisation
  • Enable management to demonstrate their commitment to the individuals who make up the company
  • Provide a platform for employees to directly contribute to organisational improvement
  • Ensures that employees are serious partners in the process of organisational transformation and improvement.

Keywords: Customer Service, Organisational Improvement, Organisational Performance,

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