Mystery Shopping

By: a Hundred and Ten Percent Business Consultants  03-30-2011
Keywords: retail, Business, Customer Service

Mystery Shopping gives the business owner an unbiased view of what the customer experiences when entering their store. Mystery Shopping criteria are designed around the key performance drivers of your business, and reports are compiled to easily view areas that need attention. Results of the Mystery Shopping exercises can easily be incorporated into Rewards & Recognition programs and Team Key Performance Indicators.

Keywords: Business, Customer Service, Human Resources, Mystery Shopping, retail, Sales

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