Customer Relationship/Flow Management Solutions
Virtual Queuing Solution
Customers can queue through a technology like a ticket-printer, a self-serve kiosk, etc for service. Identification can be made via customer unique attribute (name, ID number, etc.). Queuing is not standing all day any more but waiting in a comfortable chair for a ticket number to be called out and service delivered. Plus, the organisation is able to learn more about the areas where service is lacking through partten reporting.