Service Desk | Computacenter UK LTD

By: Computacenter Uk  11-11-2011
Keywords: it support, Service Desk, Help Organisations

Cut IT support costs without compromising service levels
with Computacenter's pragmatic and flexible service desk solutions

As workforce diversity and distribution increase, so too does the cost and complexity of delivering a responsive service desk.

IT service desks not only need to support an increasing number of applications, user groups and geographies but also manage peaks and troughs in demand.

Enabling service improvement through best practice

Computacenter’s scalable service desk solutions help organisations balance quality and cost with demand by combining:

Right-shoring: By blending onsite, in-country and off-shore service desk capabilities, we can offer organisations a tailored service that meets their business needs and budget. We operate a 24x7x365 multi-lingual service desk in Barcelona, as well as facilities in Milton Keynes, Cape Town and Kuala Lumpur.

End-to-end expertise: We support more than 750,000 users, 1.5 million user devices and 70,000 servers on behalf of our customers. Our consultants hold more than 200 vendor and industry accreditations and 98 per cent of our service management team are qualified to ITIL standards. Computacenter’s Milton Keynes Service Desk is certified to ISO/IEC 20000 standard.

Better results for a lower cost

Computacenter will help you optimise your IT support operation with a responsive and cost-effective service desk. As a result, your organisation will be able to: 

Make financial savings: Computacenter’s shared service delivery model and industrialised approach maximise efficiency resulting in lower service desk costs. We use our PASS12T methodology to reduce both calls volumes and the need for second and third line support, which not only saves money but also improves response times and incident resolution rates.

Safeguard productivity: Based on guaranteed outcomes and agreed service levels, our service desk solutions minimise downtime for users resulting in greater efficiency and satisfaction levels.

Drive change: Computacenter’s service desk solutions are highly scalable and can be quickly adapted to support more users, applications or geographies based on evolving business needs.

What next?

Keywords: Help Organisations, it support, Service Desk