Technical Support - Ceragon

By: Ceragon  11-11-2011

Help Desk

Emergency Support Hotline

Understanding network availability requirements, Ceragon provides immediate, around-the-clock support through its 24-hours-a-day, 365-days-a-year Emergency Support Center. Customers are assisted until problems are solved to their satisfaction.

On-Site Support

Most service requests to the Help Desk or Emergency Support Center are solved by remote assistance. For those issues that cannot be resolved remotely, on-site support, provided by certified and experienced technical support specialists, is available. In addition to technical support, Ceragon offers on-site support for site surveys, site acceptance tests, installation and commissioning, network deployment supervision, integration tests and NMS implementation.

Maintenance

In an ongoing effort to enhance its products, Ceragon periodically releases updates for all its system components, which include upgrades and bug fixes. Along with the new releases, Ceragon issues related documentation.

Hardware Repair Service

Ceragon operates centers for the repair/replacement of faulty products. In case of suspected flaws, customers should contact Ceragon’s Help Desk


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Professional Services - Ceragon

Working closely with customers to fully understand their demands and existing infrastructure, the company submits a detailed design for the complete network, which covers architecture, specifications, performance requirements, products used, protection, and management.


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Training Services - Ceragon

The company covers all aspects of product installation and maintenance in our in depth training programs and technical information updates. Ceragon’s training programs enhance customer knowledge of company products through theoretical sessions and hands-on practice. Ceragon is committed to providing customers and partners with knowhow regarding its products, technologies and solutions.


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Products Overview - Ceragon

The FibeAirand Evolution product families provide cutting-edge solutions for wireless backhaul transport featuring high-capacity Carrier Ethernet, TDM and Multi-Service systems together with state of the art Radio Frequency units and a comprehensive management suite.