As an IT professional, you are first in the firing line when a user has a problem with their PC or laptop, or can’t use an application. Being able to diagnose and resolve the problem efficiently with minimum impact to users is vital. Having a fast, secure, reliable and feature rich remote support tool is essential to reduce impact on the business and get the problem resolved.
CentraStage remote support works even if the device is behind a firewall or NAT and can be activated via the powerful agent browser, providing unrivaled speed and reliability, or via the web console, ensuring you can access and manage devices from anywhere. Once connected IT professionals have access to information and tools needed to resolve issues without having to disturb users
Full Event Log Viewer – troubleshoot possible errors by looking into the event log.
Command Prompt – run commands which don’t rely on GUI based interaction.
Remote Registry Editor – access the registry directly for low level troubleshooting.
Task Manager – keeping an eye on things in real time with an overview of processes and system performance (such as: memory, CPU & network usage.)
File Transfer Manager - quickly transfer files backwards and forth from remote device.
Thumbnail Visual – visual snapshots of the device, useful for capturing error messages.
IM Chat and Device Notes – manage multiple support sessions, while keeping record.
Desktop Access – when nothing else will work, dive in and fix the problem – enabling remote interaction with end users session.
Full Audit Trail – know what’s going on when and where with all activity logged.
Firewall & NAT Friendly - quick and easy connections with our network friendly agents.
Quick Jobs – run scripted fixes and components for common tasks such as defrags etc.
Peer to Peer – our agents communicate by finding the most efficient communication across the internet giving you the best performance.
Secure Communication – using Secure Socket Layer (SSL) technology all communications between agents and server are encrypted.
Privacy Mode – give your end users piece of mind ask permission prior to access.