Cape Town Hotel Services | Facilities

By: Cape Grace  11-11-2011

We have endeavoured to pre-empt your every need, but as we treat every guest as an individual, we are happy to attend to any personal requirements. Whether you let us know in advance or tell us on arrival, we have a dedicated team of Guest Liaisons, able to speak a number of different languages, who are at your service for the duration of your stay.

In addition, we provide full Boardroom services, including secretarial and PA assistance. Then there’s the

special Kids Services

, with story time, babysitting and children’s menus. And we make provision for Universal Accessibility, including wheelchair friendly facilities.

All Cape Grace facilities and services are explained in greater detail under the headings below. Let us know how we can assist in making your stay a memorable experience, then

sit back and enjoy

your stay at Cape Grace.

•   Luxury transfer service within a 20km/ 12 mile radius, subject

     to availability (excludes airport transfers)

•   Day-use facilities for early arrivals and late departures

•   Communication Centre with 24-hour complimentary Internet


•   Private guest library/ lounge

•   Complimentary Wi-Fi connectivity in all rooms and public areas

•   Daily local newspapers

•   Daily Cape orientation and wine tasting

•   Undercover and surface parking

In a world overcome with haste and waste, it is a rare and quite wonderful thing to take it easy and turn down the din. The Cape Grace concierge services allow you to take it easy, whatever that means to you, and is our reason for being.

Cape Grace offers luxury concierge services that are carefully crafted to ensure a treasured experience every time. Your first experience of our

exemplary service

might be the complimentary Chauffeur transfer, a smile from our attentive Doormen and a speedy, relaxed check in with one of our Guest Liaison’s. 

Guest Liaisons are always on hand to give advice, organize a Cape Town tour for you or facilitate any special request. They are your efficient and friendly

point of contact

for any Cape Town hotel concierge services you may want.

Our primary aim is to assist guests in creating truly special tailor-made dining experiences.  From planning exclusive cocktail parties, launches, whisky & wine tastings, weddings, private dinners & luncheons to that special honeymoon candle-lit dinner on the spa deck following a couples massage, no request is too big or too small.

This formal yet intimate venue, accommodating up to 14 people, provides for all business requirements in comfort. The outside terrace, overlooking the yacht basin with Table Mountain behind, provides a perfect retreat from a busy agenda and private dining is easily catered for.


  • Secretarial service
  • Photocopying, printing and faxing services are charged at hotel rates
  • Hotel safe
  • Express delivery and courier services
  • Cell phone hire
  • Car rental
  • Complimentary citywide transfers
  • Fax / modem lines


We realise that many of our guests have responsibilities that don't go on holiday just because they do. Speak to us about arranging your very own Personal Assistant, who can professionally handle all of your communication or business needs while you enjoy your stay with us.


You will find our Communication Centre centrally located on the ground floor, close to the main public areas.

Equipment includes:

Six PC's with flat screen monitors linked to a combined printer, fax machine, scanner, photocopier and colour printer - internet access from these PC's is complimentary.

  • A television broadcasting news channels
  • A desk with international power sockets
  • Complimentary wireless Internet access (1,024k international access). For non-residence, prepaid cards are available for purchase from the Cashiers Desk - The charge is ZAR 50 for 1 hour and ZAR 100 for 24 hours.
  • Photocopying, printing and faxing services are charged at hotel rates

All of our guests may make use of our private luxury BMW transfer service when available, which will deliver you to anywhere in the city or surrounds (complimentary within a 20km/12 mile radius).

Because when you're relaxing, the last thing you should have to worry about is getting around our beautiful city safely.

Our younger guests are important to us. From the colourful and jam-packed activity packs presented to them on arrival to evening story time and the latest game consoles and books, we'd like them to feel especially welcome.

Ask about our recommended child-friendly Cape Town activities for daytime adventures or make a selection from our library of games and DVDs for in-room entertainment. Our specially created children's menu is always a treat and if you're planning on exploring the city at night, our professional childminders will look after your children with the utmost care. Should you require anything that is not listed below, we will gladly make arrangements to hire or purchase it on your behalf.


  • On arrival, children will be presented with a Cape Grace welcome gift.
  • Either story time or an exciting gingerbread man decorating activity will take place every evening at 18h00
  • A selection of children's DVD's, game consoles, books and board games are available on request at no additional charge
  • Disney Channel and Animal Planet TV Channel


Explore the city with absolute peace of mind. Our experienced and professional babysitters and childminders will look after your children with the utmost care.

Meal Time

  • Children are treated to the chef's specially created menu in Signal restaurant
  • High chairs are available if required

Emergency Supplies
Emergencies by their very nature are unpredictable and we understand that, which is why we are available at any time to assist you in any way we can.

  • Disposable nappies
  • Pacifiers
  • Thermometers
  • Bibs
  • 24-hour doctor on call

Sleeping Arrangements

  • Foldaway beds and pullout sofas available
  • Cots available

Safety Equipment

  • Car seats
  • Toilet step and seat
  • Swimming aids
  • Baby monitors
  • Socket covers

Specially designed Luxury rooms are conveniently situated on the ground floor and are carefully laid out with plenty of room for manoeuvring. These special rooms also have a full range of assisted disabled facilities to ensure a luxuriously comfortable stay.


  • Roll-in shower
  • Grab bars around the bath and toilet
  • Bathtub ramp, transfer boards and seat, available on request
  • Shower seat, available on request
  • Ramp access to the balcony, available on request
  • Emergency plugs for respirators, breathing apparatus, etc.. on a dedicated generator system


  • Ramp leading up to Reception from the porte cochère
  • Wheelchair access to the ground floor public areas, including Signal Restaurant, the library and pool deck
  • Public restroom on the ground floor
  • Allocated parking bays
  • Curb cut-outs

Other products and services from Cape Grace


Corporate Functions Cape Town | Conferences

This facility is ideally suited to small, intimate gatherings and successfully serves as a meeting and/or private dining venue.It is rectangular in shape with a fixed centre table and can accommodate up to 14 people; with full presentation equipment set up, seating is reduced to 12 people.


Yacht Charter Cape Town | Cruises | Spirit of the Cape

Berthed in the cosmopolitan yacht marina and moored up alongside Cape Grace, hotel guests have private access to the ‘Spirit of the Cape’ and can choose from a range of Cape Town yacht cruises. Another favourite charter is the Cape Town sunset cruise along the Atlantic seaboard, with oysters and champagne to toast the sun setting into a watery horizon. Maximum charter time is 11 hours and overnight stays are not currently available.


Health Spa Cape Town | V&A Waterfont

Inspired by the people and cultures of Southern Africa, the flora of the continent and authentic African remedies, The Spa's décor, treatments and specialised techniques reflect the strength and mystery of our African heritage. A pre-treatment consultation will determine your exact needs - from stress relief to pain management or body balancing, our skilled practitioners will help determine the best massage treatment for your needs.


Fitness Studios

?Opened at the end of May and located on the top floor, The Fitness Studio boasts breathtaking views of the colourful V&A working harbour – ideal inspiration for a good workout. With equipment including a treadmill, a stationery bike and a kinesis machine, exercise is a pleasure.


Cape Town Hotel Gift Vouches | Online Shop - boutique

Whether you give a Cape Grace gift voucher for a gourmet dinner or a treatment at The Spa, your order is given the highest priority with timeous delivery guaranteed. Browse our selection of offerings in the Cape Grace online shop and select your choice.