bodiri consulting

By: Bodiri  11-11-2011
Keywords: Client Organisations

Customer Service Charter

Bodiri Consulting structures their core products to provide the market with the most comprehensive portfolio of resourcing solutions. Each of these products is available as a single resource, or can be formulated as one seamless, integrated solution. This flexibility allows the client to tailor their requirements around their unique needs.

This charter outlines our service commitment to our client organisations and how they help us provide them with a quality service.

In this context, Bodiri values:

  • The diversity and individuality of all people regardless of race, religion, culture or ethnicity;
  • Meeting the client organisation needs and delighting them;
  • The professionalism of our staff;
  • Effective communication: client feedback on our services;
  • Approachability, respect, passion and resourcefulness;
  • Excellent client relations.

Personalised Services:

  • Professional and thoroughly trained staff who will treat you with respect, confidentiality and in a culturally appropriate manner;
  • Prompt and courteous service
  • Fair and equitable access to our professional service and programmes;
  • Convenient business hours;
  • Prompt responses to your enquiries, complaints and comments within 24 hours;
  • Clear and accurate information regarding solutions to addressing your needs.

Executive and non-executive appointments

Bodiri will provide you with carefully screened, reference checked (at least two reference checks), competent, self-motivated and skilled personnel at any level that your organisation requires for either the temporary of permanent division.

Key Services offered in Recruitment & Selection:
  • Personal profiling;
  • Credit and Indemnity checks;
  • Reference checks;
  • Advertisements;
  • Ad response screening;
  • Short- & Long listing;
  • Customised interview guides;
  • Facilitation of interviews (panellists);
  • Resume templates;
  • Career counselling;
  • Candidate mentorship and coaching;
  • Labour Relations (disciplinary procedures);
  • Outplacements;
  • HR proposals;
  • Salary surveys, job profiling etc.;
  • Recruitment proposals.

Keywords: Client Organisations