mobile network optimization performance management - vip care service level management p

By: Astellia  11-11-2011
Keywords: Mobile Operators

VIP Care (Service Level Management)

Take care of your high-value customers

For Mobile Operators, a small number of customers may often be the key contributors to corporate income. These most valuable customers do not only require innovative services at a low price; they are also looking for a provider that can become a reliable partner: a company able to commit to a quality offering.

The VIP Care application (previously SLM or Service Level Management) is a customer-centric solution that evaluates the Quality of Service (QoS) experienced by each individual in a business customer fleet. VIP Care aims to prevent and handle VIP complaints. Based on the subscribers' perception of the QoS, the application provides a quick answer to trouble tickets.

Thanks to the VIP Care application, Mobile Operators can optimize their network according to VIP usage, focussing on the cells most used by VIPs.

VIP Care also helps Mobile Operators to define and track the SLAs they sell to their business customers.

Go customer centric

Marketing can also report on the overall satisfaction of SLAs for the business customers and bring potential issues to the Operations in order to troubleshoot customer's problems.

A comprehensive set of tools

VIP Care is divided in two parts:

  • First, a high level reporting tool, based on a standard Web browser, provides non-technical users (Sales, Marketing, Management…) with the necessary data on SLA respect. Enhanced reporting capabilities enable the generation of customized reports on SLAs towards the end customer management.
  • Secondly, the well-known Activity Analysis viewer provides the technical users with the means to troubleshoot on all CDRs that have lead to a violated SLA. The same solution can be used across the organization to reduce the time taken to resolve any issues.

A proactive attitude

VIP Care is not only about checking if an SLA has been respected, it also allows a proactive care of customers by notifying alarms when a QoS gets too close to the SLA threshold.

A customizable list of recipients can be defined for each business customer, enabling a quick fix within a seamless process.

Keywords: Mobile Operators

Other products and services from Astellia


mobile network optimization performance management - usage analytics p

It enables optimization, marketing and management teams to get unique insight on subscribers’ behavior and usage for mobile data services. The application is designed to provide operators with detailed reporting and investigation capabilities over data service traffic and QoS. Identify and quantify the most popular mobile applications used by their customers aged from 20 to 25 years old owning an iPhone 4.


mobile network optimization performance management - t a xpert p

The new application is designed to help optimization teams diagnose complex problems occurring on the network, shorten analysis time, share best practices and increase the scope of network surveillance. The solution also features a dedicated management interface designed for expert engineers to create, publish and share their own diagnosis rules across operations.


mobile network optimization performance management - trending aggregation p

Trending & Aggregation is a KPI trend analysis solution designed to provide mobile operators with the right set of statistics to optimize Quality of Service, manage network resources efficiently and deliver the highest level of quality to their subscribers across any multi-vendor and multi-technology network.


mobile network optimization performance management - handset profiling p

Handset Profiling" provides your procurement and marketing teams with reliable tools to benchmark new handsets based on specific criteria such as video streaming or call efficiency and help them choose the best performing ones for optimized voice and data usage.


mobile network optimization performance management - trouble ticketing investigation p

From the failing calls / data sessions automatically highlighted in red, agents can run fast drill down investigation using end-to-end multi-interface call trace and protocol decoding to diagnose problems and identify root causes. Trouble Ticketing Investigation is used in conjunction with the Astellia probe-based solution providing objective and vendor-independent KPIs.