Cellular telephones and accessories provided to you by Altech Supercall Cellular all carry warranties from the manufacturers, whether Motorola, Nokia, Samsung or other brands. Each manufacturer sets the terms and conditions of their warranties, and repairs and replacements are thus at the manufacturer’s discretion.
However, Altech Supercall Cellular has a service-level agreement with each of the manufacturers whose goods we offer, because we want you to receive the best service possible.
For example, if your cellular telephone is faulty when you take it out of the box, you must return it to Altech Supercall Cellular within 7 days of delivery. Provided the phone has not been used for more than ten minutes, including incoming and outgoing calls, except Nokia which must not exceed thirty minutes, both incoming and outgoing calls. Altech Supercall Cellular will replace it with an identical model free of charge, depending on stock availability.
You need to return the phone with no evidence of physical or water damage, in its original packing, with all the accessories and manuals. You are invited to return the phone to the authorised Altech Supercall Cellular store where your purchase was made. You will need the original proof of purchase.
If the specified talk time has been exceeded or the phone, accessories or the manual is lost or damaged - the phone will not qualify for a swap out, but will be sent to an authorised repair agent for attention (you will need to return the cellular telephone directly to the manufacturer or their agents). Any repairs or replacements will then be under the terms and conditions of the manufacturer’s warranty.
Please note: Should your phone require repairs, Altech Supercall Cellular will send your phone to the cellular telephone manufacturer on your behalf, but the courier fees will be billed to your Altech Supercall account.
For details of where to take your phone, call Altech Supercall Cellular on 0860 23 24 24.
Warranty Terms and Conditions
The cellular telephone must be returned within
7 days of purchase with:
. Total talk time less than specified.
. No physical damage or water damage.
. In original packaging, including the accessories and the manuals.
. Proof of purchase attached or copy of relevant agreement.
Provided the phone has not been used for more than ten minutes, including incoming and outgoing calls, except Nokia which must not exceed thirty minutes, both incoming and outgoing calls Altech Supercall Cellular will replace it with an identical model free of charge, depending on stock availability.
*Terms and conditions are correct at time of printing but may be changed or amended according to manufacturer’s discretion.