Clients

By: Allos  11-11-2011
Keywords: Operational Support Services

The prize has been received by Morné Serfontein (Head of Operational Support Services at Standard Bank Customer Contact Centre) during the BPeSA awards night (see photograph).

The prize was received by Morné Serfontein (Head of Operational Support Services at Standard Bank Customer Contact Centre) during the BPeSA awards night (see photograph).

The key question, says Morné Serfontein, is “how do you train 1,000 variations on a process to an individual, how do you train 250+ products to an individual? It is impossible. What we’ve done with the solution is; we brought the information together in a structured manner that makes sense to the individual and you teach them where to go and find the correct information instead of trying to force-feed them with lots and lots of information.

Keywords: Operational Support Services

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11-11-2011

Services - services

Since its inception in 1999, and backed by leading venture capital firms, OutStart has matured into a profitable and rapidly growing company with an impressive range of customers, who are surpassing expectations and delivering exceptional business results.